Privacy Policy
Helping Hands
41 Campbell Place
Kilmarnock
KAI 4DY
01563 574333
helpinghands4lc@gmail.com
SCIO charity Number SCO21501
PRIVACY NOTICE
Introduction
This privacy notice tells you what to expect us to do with your personal information when you contact us or register for our services. We’ll tell you:
why we are able to process your information what purposes we are processing it for how long we store it for whether there are other recipients of your personal information.
Controller’s contact details
Helping Hands is the controller for the personal information we process. Co-Ordinator by phone, email or post. See contact details below.
You can contact our Project
How do we get information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• You have registered for 1 or more of our services
• You have made an enquiry to us
• You have made an information request to us
• You have applied for a job/to volunteer with us
We also receive personal information indirectly in the form of a referral for our services from East Ayrshire Health & Social Care Partnership.
What information we collect
We will collect an individual’s personal information such as:
• Name of individuals
• Postal addresses
• Email addresses
• Telephone numbers
…plus any other information relating to individuals that is required to enable the provision of services.
How do we use personal information
Personal information will be used:
• To aid in the provision of our services
• In the employment/volunteer process
Sharing your information
All personal information will be treated confidentially. An individual’s personal data may be disclosed/shared with East Ayrshire Health & Social Care Partnership where the Partnership are involved with providing care to said individual and/or with the individuals emergency contact/nominated family member.
Legal Basis To comply with GDPR Helping Hands will process personal data on the legal basis “Legitimate Interests”. This means that Helping Hands must:
• Be clear from the outset why we are collecting personal data and what we intend to do with it;
• Comply with the documentation obligations to specify our purposes;
• Comply with the transparency obligations to inform individuals about our purposes;
• and Ensure that if we plan to use or disclose personal data for any purpose that is additional to or different from the originally specified purpose, the new use is fair, lawful and transparent.
How do we secure personal data
To comply with the principles of GDPR Helping Hands must ensure that personal data shall be:
• Processed lawfully, fairly and in a transparent manner in relation to individuals;
• Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• Further processing for statistical purposes shall not be considered to be incompatible with the initial purposes;
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and where necessary, kept up to date;
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data was collected;
• Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
How long do we keep your personal data for?
Personal data will be kept for only as long as required for the provision of services or 6 months from the cessation of services to an individual.
Your rights in relation to personal data
Under the GDPR you have the legal right to:
• Access your personal information;
• Correction and deletion of your information;
• Data portability;
• Restriction of processing and objection;
• Lodging a complaint with the Information Commissioner’s Office/East Ayrshire Health & Social Care Partnership.
You can exercise your right by contacting Helping Hands – see contact details below. Any right of access requests will be handled within the legal limit time which is 1 month.
How to contact us
If you have any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint you can contact us by phone, email or post;
Telephone number: 01563 574333 Email: helpinghands41c@gmail.com Address: 41 Campbell Place, Kilmarnock, KA1 4DY