Shopping Delivery Service

The following questions and answers have been drawn up in an effort to assist you to understand how the Shopping Delivery Service will operate and how it will affect you.

Who is the service for?

People living in the Stewarton, Kilmarnock and Irvine Valley area.

Is there a charge for the service?

There is a £10 charge per shop.

Who will assist with my shopping?

Personal Shoppers employed by Helping Hands will deliver your shopping to your home. All Personal Shoppers will carry identification badges and will show you there identification when they arrive.

When will the shopping be uplifted and delivered?

The service will offer you a once weekly or fortnightly shopping and will operate from Monday to Friday 9am to 2pm.

How do I choose the items I require?

A pre-printed shopping form will be provided with your information pack which you can go through and tick the items you require for your next shop.  There will be a space on this form for any additional items not shown. Your Personal Shopper will keep you supplied with these forms.

How do I pay for my shopping?

You can pay for your shopping in cash where a receipt will then be issued.

THE PERSONAL SHOPPER CANNOT ACCEPT CHEQUES OR BANK CARDS. IF READY CASH IS NOT AN OPTION PLEASE CONTACT OUR OFFICE TO DISCUSS ALTERNATIVE METHODS.

What if I do not require my shopping for any reason?

Please telephone 01563 574333 as soon as possible. This will assist us greatly as we can advise the Personal Shopper not to call. If the Personal Shopper calls and you are not at home and we have no knowledge of where you are, we would not leave your home until we have determined your whereabouts and, as you can imagine, this could take some considerable time and would delay shopping for other people.